Delivery & Returns
DELIVERY & RETURNS- IT'S AS EASY AS ABC!
We use Royal Mail and My Hermes tracked services to deliver our goods within the UK.
These are our rates:
FREE delivery (2-5 working days) on all orders over £150.
First Class Royal Mail – £3.95
Express Delivery – £7.95
For delivery within the European Union:
Standard delivery (4-5 working days): £10.95
(Countries within the EU are Austria, Andorra, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark (excluding Faroe Islands and Greenland), Estonia, Finland (except Aland Islands), France, Germany, Gibralter, Greece, Hungary, Ireland, Italy (except Vatican City), Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, San Marino, Slovak Republic, Slovenia, Spain (except Canary Islands) and Sweden.
For the delivery to the rest of the world:
Standard delivery (6-10 working days): £14.95
The number of days quoted above is a best estimate, not a guarantee.
N.B. Little Giant does not accept responsibility for any additional taxes and duties incurred when shipping outside of the UK.
A) Complete the Returns and Exchange Form – make sure you let us know if it’s a return or exchange you’re after.
If it’s an exchange, just fill out the section and let us know what you would like instead.
B) Please return items to Little Giant, Bentley Avenue, Stake Hill, Middleton, Manchester M24 2RW. All items returned to us are at your own risk and expense, so please use a recorded service.
C) Take your parcel to the local post office and we’ll do the rest.
Thank you for your order we hope it’s perfect but we appreciate that things are not always as you want them to be so the not so Little Giants will be happy to exchange or refund items within 14 days of purchase. Please note that Little Giant WILL NOT accept items that have been worn or items where the tags have been removed, unless the item is faulty. Branded packaging must be intact and in a re-saleable condition. Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 3 months of purchase. Please note: items that are damaged as a result of wear and tear are not considered faulty. Where possible, we will offer to replace items deemed faulty. Exchange of goods is subject to availability. You will receive a full refund if the item cannot be replaced. Sale items cannot be refunded but a credit note will be issued or an exchange offered if sale goods are returned to us within 7 days of receipt. A refund will be issued to the original card used for the purchase within 14 working days of receipt of the return. Please note: processing timelines are dependent on your bank. This refund will include the full value, as originally paid, of the items returned, including the relevant taxes, but excluding original shipping or return shipping costs. Where a discount has been applied the amount refunded will be adjusted to allow for the revised order value and appropriate discount level. Please return items to Little Giant, Bentley Avenue, Stake Hill, Middleton, Manchester M24 2RW. All items returned to us are at your own risk and expense, so please use a recorded service. Please note that all shipments from the UK to destinations outside of the UK may be subject to import duties and taxes which are levied by the importing country at the time the shipment arrives in your country. All applicable duties, fees and any additional charges for customs clearance are your responsibility. Registered No. 09654081